Website Account Deletion Policy

 

At Simple Academy, we ensure your personal data is managed in strict compliance with GDPR and CCPA regulations. Users have the fundamental right to request the erasure of their personal information through easily accessible communication channels. We provide transparent procedures to help you exercise these privacy rights effectively.

Deletion Request Process

We must verify your identity before proceeding to prevent unauthorized deletion of your educational records. You can initiate the process easily by contacting our dedicated support team.

• Send an account deletion request to [email protected].
• Allow up to 30 days for our team to respond to and process your verified request.

Data Erasure Steps

Upon receiving a legitimate request, our system will promptly delete your personal data from active databases. Your digital footprint will be minimized across our educational platform.

• Your profile is deactivated, immediately removing access to courses, progress, and certificates (if any).
• Your email is unsubscribed from marketing communications and third-party tracking like Meta Pixel.
• General account details, lesson tracking, and quiz results are permanently erased.

Legal Retention Requirements

While your learning profile is deleted, certain financial records must be preserved to fulfill legal obligations. We maintain strict security protocols for all archived information.

• Transaction data and billing history are retained for at least 7 years to comply with Cyprus tax and accounting laws.
• Retained information is safeguarded using advanced administrative and technical measures like HTTPS encryption.
• Partial credit card details are kept securely, while full numbers remain safely with third-party payment processors.